In what can be categorized as a really great moment, foremost financial institution, Guaranty Trust Bank plc, has reaffirmed its position as Nigeria’s leading financial institution on e-payments with its emergence as a multiple award winner during the 2017 Electronic Payment Incentive Scheme (EPIS) awards organised by the Central Bank of Nigeria (CBN) and the Nigeria Inter-bank Settlement System (NIBSS). With six awards, GTBank took home half of the dozen honours won by Banks and had the highest number of the total awards presented to the financial institutions, Fin-techs, merchants and other stakeholders in the Electronic Payment Incentive Scheme.
The EPIS Efficiency awards was established to reward and celebrate financial institutions, merchants and other stakeholders at the forefront of driving electronic payment in Nigeria. Among the awards won by GTBank are the Best Customer Experience Award (Electronic Payment Platform Experience); for achieving the highest level of overall customer satisfaction in the delivery of electronic payment services to customers, the Cashless Driver: Instant Payments; for the Bank’s outstanding performance in recording the highest transaction count on the NIBSS Instant Payments (NIP) Platform and the Cashless Driver: Point of Sale (POS) Issued Cards’ Transactions for having the highest Point of Sale (PoS) transaction count on the National Central Switch with Issued Payment.
GTBank also won the award for Instant Payments Transaction Efficiency; for achieving the highest transaction count in Point of Sale (PoS) terminals through the National Central Switch (NCS) Platform, the Point of Sale Card Transaction Efficiency; for the Bank’s outstanding performance in recording the highest level of efficiency in card payments on POS terminals connected to the National Central Switch and the award for the Electronic Data Rendition Compliance and Integrity for the Bank’s outstanding performance in ensuring customer data integrity and compliance to CBN mandated submissions.
“We are delighted and proud to recognise, encourage, appreciate and reward financial, non-bank and other stakeholders in the EPIS that has been driving the electronic banking channels in Nigeria,” said the Deputy Governor, Operations Directorate, CBN, Alhaji Suleiman Barau, at the EPIS efficiency awards. The Managing Director of NIBSS, Adebisi Shonubi, added that the event was a reward for all the years of commitments by stakeholders in the finance industry who have tried to push forward Nigeria’s quest for electronic payment.
Commenting on the awards, Segun Agbaje, Managing Director/CEO of Guaranty Trust Bank plc, said; “We are incredibly excited to receive such outstanding honours from the apex regulators in the banking sector. Receiving these awards is indeed humbling and we are encouraged to continue to do more. He further added that; “As a bank, we will continue to focus on digitising our services and creating a well segmented and integrated customer experience.”
GTBank is regarded by industry watchers as one of the best run financial institutions in Nigeria and across its subsidiary countries where the bank is reputed for its innovative financial solutions, superior financial performance, world class corporate governance standards and excellent service delivery. The bank’s latest E-payment service, known as 737 banking was adjudged the best banking product in Africa at the 2016 Asian Banker awards.
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