Konga Unveils Payment Solution For Customers

Konga.com has unveiled a payment solution, called KongaPay, that allows customers to perform one-click payments for their transactions, creating better shopping experience for them.
The Associate Director, Payment and Digital Goods at Konga.com, Mr. J.R Kanu, said that the new payment system worked in tandem with Nigerian banks to give customers full control of their money while transacting online.

Kanu, who led the team that introduced KongaPay, further stated that KongaPay had an escrow system that held money paid for an order until the transaction was completed to the satisfaction of the customer.

He added, “One notable thing about KongaPay is its simplicity and seamless integration with Nigerian banks. Not only have we eliminated the inconvenience of constantly pulling out a debit card or bank token to complete a transaction, we have also integrated refunds at the click of a button while maintaining the highest security standards.”

Kanu said that all KongaPay transactions required two keys for transaction verification. “First is the four-digit pin, a numeric password created at the point of registration. Like all passwords, this is private and should never be shared,” he said.

“Secondly, the bank sends a one-time-password via text message or email. This OTP is only sent to the customer’s registered mobile number, the mobile number used by the customer’s bank and the customers Bank Verification Number.

“KongaPay allows anyone with a bank account and a registered mobile phone number to use the application without necessarily signing up for Internet banking,” he added.

The Vice President, Marketing, Konga.com, Gabriel Gab-Umoden, spoke on the significance of KongaPay to online shoppers. He said, “KongaPay is set to be a game changer in terms of providing online shoppers a platform they can trust. This trust will be built on the guarantee of fast returns and refunds for orders paid for with KongaPay.”

Speaking on Konga’s general strategy for satisfying customers, Gab-Umoden said, “We have discovered that if your value proposition is right, people will use our platform. This drives our commitment to always have the right mix of products, at the right prices, with excellent support services to complement our digital capacity.”

As an added benefit, he said that all items on Konga.com received a five per cent discount if paid for with KongaPay. “For now, this discount continues indefinitely,” he added.