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LASCOPA Trains Workforce On Innovative, Enhanced Consumer Protection
By Grace Alegba
The Lagos State Consumer Protection Agency (LASCOPA) has challenged its workforce to relearn, refocus, and adopt more innovative approaches for better service delivery to residents.
The General Manager/Chief Executive Officer, LASCOPA, Mr Afolabi Solebo, gave the advice on Tuesday at the 2026 Retreat for Management and Staff of the agency in Ikeja.
According to a statement by Mr Adesile Rufai, Assistant Director, Public Affairs, LASCOPA, the retreat had the theme, “Elevating the Standard: A Commitment to Consumer Rights and Advocacy.”
Rufai said each session featured interactive question-and-answer segments, allowing participants to engage directly with facilitators to deepen their understanding.
Speaking at the opening session, Solebo said the retreat was strategic towards strengthening the workforce performance for enhanced service delivery.
“This training is designed to build staff capacity, promote innovation, and align officers with the THEMES+ Agenda of the Lagos State Government.
“The retreat also aims at bringing all members of staff together to relearn, refocus, and adopt more innovative approaches to service delivery.
“Beyond improving workplace efficiency, the training is also meant to add value to participants’ personal development and overall well-being,” Solebo said.
The general manager encouraged participants to maintain an open and receptive mindset to fully benefit from the wealth of knowledge and experiences being shared.
He expressed confidence that the retreat would yield positive and lasting outcomes for the agency.
The Lead Facilitator, Mr Femi Sholaja, delivered a lecture titled: “From Awareness to Action: Strengthening Consumer Rights in a Rapidly Changing Marketplace.”
Sholaja emphasised the roles of key stakeholders, identified emerging marketplace challenges, discussed consumer rights and market fairness, and highlighted the importance of speaking out against unfair practices.
He also addressed common consumer rights violations and the need for proactive enforcement and advocacy.
The second facilitator, Mr Babasola Olaegbe, presented a paper on “Understanding the Public Service Rules for Effective Human Resources Management.”
Olaegbe gave practical insights into compliance, discipline, and professionalism within the public service.
Another resource person, Mr Lanre Sobona, delivered a presentation on consumer advocacy as a tool for accountability and ethical business practices.
Sobona highlighted the importance of consumer protection in promoting fairness, transparency and trust in the marketplace.
Speaking on behalf of participants, the Head, Administration and Human Resources Department, Mrs Oluwakemi Peters, expressed appreciation to the agency’s management for organising the timely and impactful retreat.
“The knowledge and skills we have acquired will be effectively applied to improve service delivery and advance the agency’s mandate,” Peters said. (NAN).
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